i called sia just now to change the date of my flight and omg i wasted 24578274148976894 years of my life waiting for the call to be connected! only then did i feel how frustrating it was for shangri-la customers to hold on to the phone for years last time during "flash your age"! okay i actually dont mind waiting, as long as i achieved my purpose of calling. however, i was seriously pissed when the customer service officer couldnt find my booking although i had given her my booking reference, ticket number, name, flight details and practically everything abt me!! then after so long, she managed to find it and then told me to copy down the booking reference again. i thought there was a change in the booking reference, so i patiently took it down. however, it turned out that the number was the same. i asked the person and she said "yes it's the number that you gave me just now!" wtk!!!
so yeah, after she found it, she went through the procedure and finally told me that she wasnt able to change the date for me. she then gave me another number to call. i called that number and waited for another 8425286482958947 years! after that, when i finally managed to reach someone and had to go through the whole procedure again, the answer i received from this guy was exactly the same as what i had earlier! and he, too, gave me another number to call. this number, to my surprise, was the same number as what the girl gave me earlier which was the number that i was dialing! i told the guy, and he replied by saying that "oh i am not sure about that mam, but i am unable to proceed your request here" i was very very very angry already at that moment, but i tried to calm myself down and stop myself from screaming at him. so i just quickly said "oh okay thanks bye". after that, when he said "just for your information...", i thought he was going to provide me with some useful information, so i listened to him. but what followed the "just for your information" was "you must be at the airport and check in at least 1 hour before departure time blah blah blah". OMG!!! so i just "oh okay i know thanks bye" and hung up before he said anything else!
i have never expected to receive this kind of service from SIA. like seriously never ever!
okay i just realised that this sounds a lot of the complaints that i read when working at shangri-la last time!
so yeah, after she found it, she went through the procedure and finally told me that she wasnt able to change the date for me. she then gave me another number to call. i called that number and waited for another 8425286482958947 years! after that, when i finally managed to reach someone and had to go through the whole procedure again, the answer i received from this guy was exactly the same as what i had earlier! and he, too, gave me another number to call. this number, to my surprise, was the same number as what the girl gave me earlier which was the number that i was dialing! i told the guy, and he replied by saying that "oh i am not sure about that mam, but i am unable to proceed your request here" i was very very very angry already at that moment, but i tried to calm myself down and stop myself from screaming at him. so i just quickly said "oh okay thanks bye". after that, when he said "just for your information...", i thought he was going to provide me with some useful information, so i listened to him. but what followed the "just for your information" was "you must be at the airport and check in at least 1 hour before departure time blah blah blah". OMG!!! so i just "oh okay i know thanks bye" and hung up before he said anything else!
i have never expected to receive this kind of service from SIA. like seriously never ever!
okay i just realised that this sounds a lot of the complaints that i read when working at shangri-la last time!
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